Our support team is made up of highly skilled and qualified individuals. We have specialists in the areas of Technical Support, Data Management and Product Line Support. Additionally, a top-notch field organization provides service and preventative maintenance for our instruments, as well as training and instruction for our customers.

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provides Pre Installation technical data for smooth installation, proper and safe functioning
• Provides prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports